FAQ
Common Questions and HelpI am having trouble processing my online registration with Active.com. Can someone help? Contact Active.com Customer Support at support@active.com or 1-877-228-4881.
I lost my email receipt for my registration. Can you send me another? Generate a new confirmation email
How do I register a team? You must first register as a team captain online under the Team Captain Registration category. You then assign a team name and password (optional) to pass along to your fellow team members. They will register under the team category. They can also use the mail-in form if a password is not required. Teams must consist of a minimum of 6 team members by the time registration sells out. For complete team rules and registration procedure go to Team information on the registration page. Note the team category is different than the 2-person relay, which has its own category.
Can someone pick up my packet for me? Yes, you may authorize a friend, teammate or family member to get your packet if you cannot get there it yourself. They must bring either a copy of your email confirmation or a copy of your driver's license to the packet pickup area at the expo. Be sure to have them look up your bib number first upon arrival at the expo as bibs are distributed by number, not alphabetically.
If I cannot run may I transfer my registration? Yes, but the new registrant must fill out a transfer form and pay a $20 transfer fee. You can email us at raceinfo@destinationraces.com to ask for a transfer form. No transfers can be processed within 30 days of an event except at the expo. If your transfer request is within 30 days of the race then you will need to have that person attend the expo to fill out the form, and upon payment they will be provided a new bib and packet. Make sure they bring an email authorization from you, or copy of your email confirmation or ID... and credit card or check for payment.
Can I get a credit or refund? Refunds can be requested by email 90 days or more before the date of the race. Refunds will only be processed for online transactions, not mail-in entry forms. A $15 processing fee is charged for refunds. If within 90 days of the race, there are no refunds, however, Destination Races offers a partial credit to a future Wine Country Half Marathon race within the next calendar year. You may apply 50% of the entry fee you paid in the race you were not able to attend towards the race you are requesting. Make this request via email raceinfo@destinationraces.com when registration is open for the next race you wish to enter and a credit form will be emailed which allows you to include the credit amount and pay by check or credit card. You have one year to enter a new race.
Is there a waiting list if the event is sold out? You may sign up for our email/wait list on the registration page and if any additional spots open up we will offer them in a lottery. Your email address and name must be on this list to be selected. Spots may also be available through our national charity partner, which requires you raise a minimum amount for that charity to receive an entry and other benefits.
What is allowed on course? Music headphones are allowed but you must keep the volume down so you can hear vehicle traffic and voice instruction. If you are not able to hear and obey voice commands you will be DNF'd from the results and may be pulled from the course by law enforcement or race officials. Baby Strollers are allowed but you must start at the back of the pack at the start area and take extra precaution crossing intersections and when passing runners
